Working With Multiple User Domains

Sym supports working with multiple domains in the same Slack Workspace


Sym's Identity Discovery will automatically handle identity lookup and matching for any user in your Slack Workspace whose email domain matches the primary domain of your Sym account. But what if you have users in your Workspace with different domains -- contractors, advisors, or other folks -- who you'd like to include in Sym workflows?

While you can always manage individual users via symflow, Sym also supports adding an email domain to your configuration.

In most cases, any user whose domain matches your domains list in symflow will be treated as a full Sym user for the purposes of identity matching, and interaction with Sym Flows as you'd expect.

Slack Membership

Provided their email domains are added in symflow, full team members in your Slack Workspace will be able to interact with Sym normally.

In the case that the users you're inviting into your Workspace are not full Slack Members, you may need to consider Slack's rules for Guest accounts interaction with slash commands.


Sym is considered an "App"

Accordingly, the /sym command in Slack is classified as an "App slash command."

Slack Slash Commands for Guests

You can expect the following behavior when Slack Guests from allowed domains interact with Sym.

Single Channel Guests:

  • CANNOT use slash commands from Apps. This cannot be changed.
  • CAN interact with Approve/Deny buttons

Multi-Channel Guests:

  • CAN use slash commands from Apps, unless the Workspace Owner has disallowed it in App Management Settings (see below)
  • CAN Approve/Deny

Slack Multi-Channel Guest Settings


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